Refund policy

Return & Refund Policy

Because all products are custom-made to order, we do not accept returns or exchanges due to change of mind or incorrect size selection. Please review our size guides carefully before placing your order.

Damaged or defective items If your order arrives damaged, defective, or with a production error, please contact us within 30 days of delivery at contato@nativebrazil.com.br with:

• Your order number
• A clear photo of the issue

We will arrange a free replacement or full refund at no additional cost to you.

Wrong address If an order is returned due to an incorrect address provided by the customer, the customer is responsible for the cost of reshipping.

Lost packages If your tracking shows your package as delivered but you have not received it, please contact your local post office first. If the issue persists, reach out to us and we will investigate with the carrier.

Cancellations Orders can only be cancelled within 24 hours of purchase, before production begins